CUSTOM ORDER TERMS
PERSONALIZED/ CUSTOM ITEMS
ALL CUSTOM ORDERS ARE FINAL SALE
Due to the custom nature of our items- Once production is in progress, orders cannot be changed or canceled. Any changes or cancellations will will acquire a cancellation fee. The Fee will vary depending on how far along we are in production. Custom items are non-refundable. If there are any discrepancies with your order, please contact us immediately.
DIGITAL PROOF POLICY
- 1 complimentary proof of your requested design is included with your order per item
- 1 complimentary minor adjustment/change will be provided per item
- Additional proofs are subject to a design fee of $5 per proof
RUSH ORDERS
Rush/Expedited services available for an additional fee; upon request. Please contact us with your need by date before placing an order.
Production time is subject to change depending on how soon the proof is approved/if we need to make changes/adjustments/additions.
LATE DELIVERY
In the event that there is a delay during transit, weather related delays, we cannot be held responsible on behalf of the carrier. Custom orders remain final sale.
Custom orders will be produced exactly as approved. Any changes after you have approved are subject to a reprinting/design fee. It is the buyers responsibility to thoroughly review the proof provided. Any typos, misspellings or incorrect dates must be identified at time of proofing.
DIGITAL PROOF APPROVAL IS REQUIRED BEFORE WE PROCEED TO PRODUCTION.
ESTIMATED PRODUCTION TIME
1-3 est. business days to receive proof confirmation
10 -12 est. business days production time (engraved items + small laser cut items
12-15 est. business days production time (large laser cut signs)
2- 6 est. business days transit/shipping time
International delivery: 10- 15 est. business days shipping time
BUSINESS HOURS
Monday - Friday: 9AM - 5PM
Saturday & Sunday: Closed
Ph: 714-527-4272